The WMS that’s built for customer satisfaction

Want to streamline the ordering process and keep customers satisfied? With an online B2B ordering portal, order tracking and more, Minster WMS puts customer experience first.

Exceed expectations with a ready-to-go B2B customer portal

Streamline the customer journey with detailed sales order information via our easy-to-use B2B ordering portal.

Our WMS solutions don't only provide you with a detailed overview of your operations. They also let customers follow their order journey from start to finish via our easy-to-use B2B customer portal.


And because CORE and EDGE are SaaS products, they can be accessed from any location and at any time. All you and your customers need are login permissions and a working internet connection.


So if you want to deliver a service experience that will ensure customer retention, CORE and EDGE are the products for you - and both come with first-rate technical support from our UK-based team of experts.

How our WMS improves the customer experience

Our cloud-based customer portal is just one piece of the puzzle. Our cloud-based WMS solutions are built from the ground up to make things simpler for you and your customers.

Dedicated customer portal

Give your customers sales order information via our purpose-built client self service portal.

Electronic Data Interchange (EDI)

Increase efficiency and accelerate order processing through automated electronic documentation.

Order acknowledgements

Keep your customers in the loop with instant order acknowledgements at the point of purchase.

Advance shipping notices

Streamline the goods receiving process by notifying customers of upcoming deliveries.

Order tracking

Provide transparency and reassurance by letting customers track an order from purchase to delivery. 

Proof of delivery

Automate proof of delivery at the moment the goods are received. 

Contingency orders

Raise a contingency order in the event of a product error.

Telesales 

Maximise the effectiveness of your telesales.

Make your telesales work for you

Boost sales with telesales support

Both CORE and EDGE can support the sales side of your business by maximising the effectiveness of your telesales activities.


  • Schedule calls at a time convenient to each customer
  • Personalise the tone of the conversation to increase the likelihood of closing a sale
  • Get instant access to a customer's purchase history to inform your telesales strategy
  • Access information about special offers, substitutions, supersessions and phase-outs

Level up your CRM

Manage your clients from a single secure, cloud-based database

Our integration with Xapsys's ERP integrated CRM and workflow solutions means you can proactively manage all your clients from a single secure database.


And because CORE and EDGE are SaaS (Software-as-a-Service) products, you can carry out these core activities from any location at any time. Whether you're in the warehouse, working from home or on the train, you get instant access to essential CRM data.


This accelerates sales, enabling staff to spend more time selling and less time on routine admin tasks. Meanwhile, the Xapsys CRM and Live Dashboard provide live stock information so your team can provide up-to-date information to your customers.

Our solutions

CORE

CORE is our entry-level product. It contains all the essential features of a highly capable WMS solution, including an easy-to-use B2B customer portal. It's best suited to small- to medium-sized businesses.

EDGE

EDGE is CORE with additional customisation options that empower you to optimise your workflows. This makes it ideal for larger businesses and enterprises. Like all our products, it's cloud based and comes backed with round-the-clock technical support from our UK-based team of experts.

IntaData

IntaData is our systems integration tool. Boost your customer service experience by integrating and future-proofing your systems with the bare minimum of disruption to your day-to-day warehouse operations.

Minster worked for them

“Minster WMS understands the logistics business completely”

 Best. Food Logistics.

"Without Minster WMS we would not be able to do what we do"

M&S

"Operational within three days, with continuous support that never falters – Minster is a true partner in our success"

C-3PL

Real-life success stories

Learn how our solutions have helped businesses turn operational visibility into customer retention and business growth.

Featured story

Octopus Energy

  • ‘Deployed within 3 weeks’
  • ‘Operational effectiveness improved 200%’
  • ‘100% customer satisfaction

Frequently asked questions

  • How can Minster help improve my customer service experience?

    Our cloud based WMS solutions give you and your customers a detailed overview of the customer journey. You get end-to-end visibility into all your warehouse operations, while your customers can check on their order status through an easy-to-use, remotely accessible B2B customer portal.

  • What customer service features do CORE and EDGE come with?

    Both CORE and EDGE come with a range of features that can improve the overall customer service experience. These include a B2B ordering portal, an EDI, automated order notifications, order tracking, telesales integration and more.

Ready to boost customer satisfaction and cut service calls?

Gain end-to-end visibility into your warehouse operations and near-perfect picking accuracy. Book a demo today to find out how.