Test Content
Deliver a customer service experience that your clients will want to shout about.
Deliver a customer service experience that your clients will want to shout about.
In the ever-evolving world of fast-paced sales, it is not enough to simply deliver a product, the whole customer journey from initial touchpoint to post-sales follow up and beyond has to deliver.
The Minster system has been designed to ensure that you can exceed your customer’s expectations whilst also improving internal efficiencies and streamlining your operations. Our system provides you with a bird’s eye view of your operations and ensures that each process flows into the next whilst your customer has instant access to their purchasing journey.
Re-distribute calls
Re-distribute calls to the team, group, or specific operator during absence.
Calls are filtered/distributed into colleagues call schedule
By team
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Order on behalf of a colleague
Ability to take an order on behalf of a colleague with configurable salesperson allocation.
Account manager, or split commission.
Call Schedule
By operator
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Preview of order history including
orders placed on-line
quotes outstanding
Orders not yet delivered
Cancelled orders
Customisable Widgets
Daily calls target graph
Order input
- Keyboard and/or Mouse entry
- Rapid order entry
- Order History with detail to analyse buying trends
- Promotions
- Set up in advance with activation periods – start-finish
- Pop-ups providing promotion information
- Upsell, cross-sell, substitutions
- Product images
- Allergens etc. (with supporting data from Erudus for example)
- Credit status (when linked to finance system)
- Colour coded text and highlighting to identifying promotions, price changes etc. at a glance.
- Order line notes and foot notes
- Generate as an order or park as a quote
- Email customer with a copy of the order
- Add to or cancel order
- Multiple orders for the same customer
- Deliveries are grouped as one pick for efficiency but invoicing can remain as individual orders placed?
